Terms and Conditions for
the use of glencadiagourmet.com
Introduction
Welcome to Glencadia Gourmet! These Terms and Conditions govern your use of our website and services, ensuring a transparent and trusted environment. By accessing glencadiagourmet.com, you agree to be bound by these terms, which we may update from time to time.
Acceptance of Terms
By using our website, you confirm your acceptance of these Terms and Conditions. If you disagree with any part, please refrain from using our site. Your continued use following any updates signifies your agreement to those changes.
Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on the website, and your continued use constitutes acceptance of those modifications.
Account Registration and Security
To access certain features, you may need to create an account, within our Secure Member Portal located at https://app.glencadia.com, providing accurate and complete information. You are responsible for maintaining the confidentiality of your account and password and for all activities under your account.
Product Descriptions and Availability
We strive to ensure accurate product descriptions. However, we do not warrant that these descriptions or other content are accurate, complete, reliable, current, or error-free. If a product is not as described, your sole remedy is to refer to our satisfaction guarantee, and contact us to find an amicable resolution.
Ordering and Payment
Orders can be placed through our secure checkout process using Stripe, a secure online payment processor. Through Stripe, we accept various payment methods, detailed during checkout. You commit to provide current and accurate purchase and account information for all transactions.
Shipping and Delivery
We offer delivery as outlined on our website. While we aim for timely delivery, dates are not guaranteed, and delays may occur. Ensure your shipping information is accurate to avoid any complications.
Cancellations, Returns, and Refunds
You may cancel your order under certain conditions. For one-time purchases, we don’t accept returns due to the nature of our products but offer a satisfaction guarantee. Contact us for issues or concerns.
Subscription Services
At Glencadia Gourmet, we offer subscription services for the convenience of regular deliveries of our premium food for dogs. When you subscribe to our services, you agree to the recurring billing associated with these subscriptions, which will be managed through Stripe, a secure online payment processor.
Managing Your Subscription | You can manage and make changes to your subscription at any time through your Glencadia account. This includes updating your delivery preferences, pausing your subscription, or modifying the quantity of products.
Cancellation | You have the flexibility to cancel your subscription at any time before the next billing cycle to prevent future charges. Cancellation can be requested directly through your Glencadia account, by contacting our customer service, or through the Stripe dashboard, providing you with a seamless way to manage your preferences.
Changes in Terms | We reserve the right to modify subscription terms and prices at any time. We will provide notice of any significant changes to give you the opportunity to adjust or cancel your subscription accordingly.
Renewals | Your subscription will automatically renew under the same conditions unless you cancel it or Glencadia Gourmet discontinues the service. By subscribing, you authorize us to initiate recurring credit/debit entries to your account via Stripe.
By using our subscription services, you acknowledge and agree to these terms, ensuring a smooth and enjoyable experience with Glencadia Gourmet.
Use of Customer Information
At Glencadia Gourmet, we value your privacy and are committed to protecting your personal information. Information gathered through our website, either provided by you directly or collected through automated means, is subject to the terms outlined in our Privacy Policy.
Collection and Use | We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. This information may include, but is not limited to, your name, email address, mailing address, phone number, and payment information. We use this information to process transactions, provide customer service, improve our website and offerings, and, when in line with your preferences, communicate with you about our products, services, and promotions.
Consent | By using our website and providing us with your information, you consent to our collection and use of your information as described in this section and our Privacy Policy. You have the right to withdraw your consent at any time by contacting us or adjusting your user preferences.
Communication | We may use your information to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt-out of receiving any of these communications from us by following the unsubscribe link or instructions provided in any email, sms or mms we send or by contacting us directly.
Data Security | We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
By using Glencadia Gourmet’s website, you acknowledge and agree to the use of your information in accordance with this section and our Privacy Policy.
User Conduct
You agree not to misuse our website or services. Prohibited actions include, but are not limited to, violating laws, infringing on others’ rights, or transmitting harmful content.
Intellectual Property Rights
Content on Glencadia Gourmet, including text, graphics, and logos, is the property of Glencadia Corp. DBA Glencadia Gourmet and protected by intellectual property laws. You may not use it without our prior written consent.
Disclaimers and Limitation of Liability
Our website is provided on an “as is” basis without warranties of any kind. We are not liable for any damages arising from your use of the site or products.
Indemnification
You agree to indemnify Glencadia Corp., Glencadia Gourmet, Glencadia Dog Camp, or Fetchski against any claims, damages, or expenses arising from your breach of these Terms or misuse of our site or services.
Governing Law and Dispute Resolution
These Terms are governed by the laws of the state where Glencadia Gourmet is based. Any disputes will be resolved through arbitration or in state or federal courts located in the state.
Contact Information
For any questions regarding these Terms, please contact us via our provided contact methods on the website. Our information officer Philip Schools can be reached at phil@glencadia.com or +1 (518)-900-5525 , and our general customer service team can be contacted at support@glencadia.com or +1 (866)-508-5704.
Severability and Waiver
If any provision is deemed invalid, the remainder will still be enforceable. Our failure to enforce any right does not waive that or any other right.
Entire Agreement
These Terms constitute the entire agreement between you and Glencadia Gourmet regarding your use of the website and supersede any prior agreements.