At Glencadia Gourmet, our priority is the health and happiness of your dogs. We understand the importance of providing them with only the best nutrition, which is why we craft each recipe with care and diligence, exceeding AAFCO Nutritional Standards and embracing the Glencadia standard for canine joy. Glencadia Gourmet Products are produced in the commercial kitchens of Love Apple Farm. Our Director, Chef Phil Schools, is ServSafe and HACCP certified and ensures our kitchen is run utilizing the sanitation and safe handling procedures you would expect from your favorite restaurant.  

No Returns, Only Satisfaction 

As our products are perishable, we do not accept returns. However, we stand by the quality and taste of our Glencadia Gourmet meals. If, for any reason, you or your dog are not completely satisfied with our products, we are committed to making it right.

Here’s How Our Satisfaction Guarantee Works: 

1. Contact Us | If you’re not satisfied with your purchase, please reach out to us within 7 days of delivery. You can contact us via phone at +1 (518) 900-5525 or email at support@glencadia.com.

2. Share Your Feedback | Let us know what aspect of the product didn’t meet your expectations. Your feedback is invaluable for us to continuously improve and better serve your dog’s preferences and health.

3. Resolution | We will offer a suitable resolution based on your specific situation, which could include replacement of the product, a discount on your next purchase, or a partial refund. Our aim is to ensure your and your dog’s happiness.

We appreciate your trust in choosing Glencadia Gourmet for your dog’s nutritional needs and are dedicated to ensuring their satisfaction with every meal.